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    Terms of service

    Welcome to the website of Flyscreenmaxx, a division of DreamMaxx Trading Ltd. These general terms and conditions apply to all orders placed through our website www.flyscreenmaxx.co.uk. By placing an order, you agree to these terms. Please read them carefully before making a purchase.

    1. Company Information

    • Company Name: Flyscreenmaxx (a division of DreamMaxx Trading Ltd.)
    • Address: 86-90 Paul Street, London EC2A 4NE, United Kingdom
    • Registration Number: 16061882
    • Contact Information:

    2. Applicability

    These general terms and conditions apply to all offers, orders, and agreements of Flyscreenmaxx. By using the website and/or placing an order, you accept these terms.

    3. Offer and Prices

    All prices on the website are quoted in euros and include VAT, unless stated otherwise. Offers and prices may be changed at any time. Flyscreenmaxx is not responsible for any errors or inaccuracies in the displayed prices.

    4. Order and Confirmation

    After placing an order, you will receive a confirmation by email. This confirmation constitutes acceptance of your order. Flyscreenmaxx reserves the right to refuse orders or request additional information before accepting the order.

    5. Payment

    Payments can be made via the payment methods available on our website. Your order will be processed only after full payment has been received.

    6. Delivery

    We strive to deliver your order as quickly as possible. Delivery times indicated on the website are indicative and may vary. Flyscreenmaxx is not responsible for delays caused by external carriers.

    7. Right of Withdrawal

    You have the right to cancel your order within 14 days after receipt, without justification. To exercise your right of withdrawal, you must inform us by email or phone within this period. Items must be returned in their original condition and packaging within 14 days of cancellation. Return shipping costs are your responsibility, unless otherwise agreed.

    8. Complaints and Warranty

    Flyscreenmaxx guarantees the quality of its products. If you have a complaint regarding any of our products or services, please contact our customer service at info@flyscreenmaxx.co.uk. We will do our utmost to resolve the issue to your satisfaction. Our products come with the legal warranty, which means that a product must meet what you can reasonably expect from it.

    9. Liability

    Flyscreenmaxx is not liable for indirect damages, consequential damages, or loss of profits resulting from the use of our products. The liability of Flyscreenmaxx is always limited to the amount of the order.

    10. Privacy

    Flyscreenmaxx respects the privacy of all users of its website and ensures confidential processing of your personal data. For more information, please see our Privacy Policy.

    11. Applicable Law

    All legal relationships involving Flyscreenmaxx are exclusively governed by Dutch law. Disputes arising from agreements between Flyscreenmaxx and the purchaser will be brought before the competent court of the jurisdiction where Flyscreenmaxx is established.

    12. Changes to the General Terms and Conditions

    Flyscreenmaxx reserves the right to change these general terms and conditions at any time. The most recent version is always available on our website. By continuing to use our services after changes, you accept the new terms.

    13. Contact

    For any questions regarding your order or our general terms and conditions, please contact us via:

    14. Complaint Procedure

    1. The entrepreneur has a well-established complaint procedure and handles complaints in accordance with this procedure.
    2. Complaints regarding the execution of the contract must be submitted to the entrepreneur in full and clear terms within 2 months after the consumer has noticed the defects.
    3. Complaints submitted to the entrepreneur will receive a response within 14 days from the date of receipt. If a complaint requires a longer processing time, the entrepreneur will inform the consumer within 14 days of receipt, providing an estimate of the response time.
    4. If the complaint cannot be resolved by mutual agreement, a dispute may arise that can be submitted to a dispute resolution procedure.
    5. In the event of a dispute, the consumer should first contact the entrepreneur. If the online shop is affiliated with WebwinkelKeur and the complaint cannot be resolved amicably, the consumer must contact WebwinkelKeur (www.webwinkelkeur.nl), which will act as a mediator free of charge.
    6. A complaint does not suspend the obligations of the entrepreneur, unless otherwise stated in writing by them.
    7. If a complaint is deemed justified by the entrepreneur, they will replace or repair the delivered products free of charge.

    15. Disputes

    The agreements between the entrepreneur and the consumer to which these general terms and conditions relate are exclusively governed by Dutch law, even if the consumer resides abroad. The Vienna Convention on Contracts for the International Sale of Goods does not apply.

    16. Additional or Derogatory Provisions

    Any additional or differing provisions from these general terms and conditions must not be detrimental to the consumer and must be recorded in writing or made accessible to the consumer on a durable data carrier.

     

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